We want to make sure all of our customers love our coffee as much as we do. If you are not 100% satisfied with your coffee please send us a message at and let us know what kept our coffee from meeting your standards. We will then be in contact with you about how to issue your full refund. We are constantly working to give our customers the freshest best quality coffee possible, so if you are not 100% satisfied we want to be the first ones to know.

If you purchased or were gifted merchandise or any Java House gear that did not meet your standards please contact us via myexperience@thejavahouse and let us know what didn’t seem right with your order. We stand by our 100% customer satisfaction and will fully refund any order that is not up to our customer’s standards.