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FAQ’s

Coffee 

Are there any artificial sweeteners or sugars in your coffee?
-No, all coffee roasted by The Java House Coffee Roasters is completely free of sweeteners, sugars, and artificial flavors.

How large of batches do you roast?
-We roast small batches of coffee around 50 pounds or less in order to keep quality control and freshness guaranteed.

How long will my coffee stay fresh?
-All coffee is different so an exact number does not exist. Coffee is best kept in an airtight container in a whole bean form. We estimate our ground coffee to stay fresh for 1-2 weeks and whole bean coffee to stay fresh for 3-4, again coffee is always changing and these numbers may vary.

Online Ordering 

What are your shipping times?
-We allocate up to 48 hours of processing time to make sure we can ship you the freshest coffee possible. We then ship your coffee to you with priority shipping, to ensure you can enjoy your coffee as soon as possible.

How do I process returns?
-We want to make sure all of our customers are 100% satisfied with their coffee. If you have any questions about returns or refunds please sear our RETURNS page or email us at myexperience@thejavahouse.com.

How do I make a change to my order?
-As long as we have not sent you a shipping confirmation, we are still able to edit your order. Please contact us at myexperience@thejavahouse.com to edit or update your order.